MAKE TIME: CANCELLATION POLICY

CANCELLATION POLICY

We are a very small school committed to passing on our skills and knowledge. Please bear in mind that while we aim to be as flexible as possible, due to the small numbers on our courses any last minute changes could be detrimental to our programme and we may have to cancel classes if there aren't enough participants on the day. For that reason, we have to be strict about enforcing our cancellations/refunds policy no matter the individual circumstances.

  • If you wish to cancel or change your date your request should be made in writing.
  • Your course fee will be refunded only if you give at least 14 days notice in writing prior to the start date of the course of your intention to cancel. Cancellations are subject to a 20% admin fee which will be deducted from your refund. If you book another course within 12 months of the initial booking, the admin fee will be converted to a credit, which you can use against the cost of the new course.
  • Refunds will not be given if we receive your cancellation notice with less than 14 days notice or after the course has started. 
  • If you need to reschedule your course please give at least 14 days notice.  We cannot guarantee that a suitable alternative date will be available. We are under no obligation to provide alternative dates and do so at our discretion.  If a suitable alternative date is not available, we will refund the course fee less a 20% admin fee of the total cost of the course as long as you have given 14 days notice prior to the start of the course. 
  • If you wish to reschedule within 14 days of the start of your course, and we are able to find someone else to fill that place, then you may choose an alternative date. However, if we are unable to fill the place then you will not be able to reschedule and you will forfeit the course fee. We will not reschedule your class if you fail to turn up for the course after it has started.
  • CANCELLATION BY OURSELVES. We reserve the right to cancel a course. In this event, you will be advised of vacancies or alternative dates. If you do not wish to book an alternative date any course fees you have paid will be refunded in full. We will NOT refund any fees incurred by you for pre-booked travel or accommodation. 
  • Your booking confirmation will have directed you to the Contact Us - Directions page of the website where you will find clear instructions detailing how to get to our front door. If you decide not to follow our directions and are unable to find us and therefore miss your class, you will not be able to transfer to another date or receive a refund. 
  • Gift cards must be redeemed by the date specified on the card. Please make your booking request before the expiry date. Booking requests received after the expiry date will not be honoured.
  • If the gift card recipient has booked a specific date for their class and fails to give at least 14 days notice that they are unable to attend that session, they will not get the opportunity to reschedule the class nor will they or the purchaser of the gift card receive a refund. 
  • Gift cards cannot be exchanged for cash.
  • Gift cards are non-refundable.


Updated September 2018